GENERAL FAQ'S

What types of payment do you accept?


We accept Bank Transfers, Card Payments via POS and cash.




What is your refund policy?


No refunds or forward credits will be given once a slot has been booked and paid for (i.e. we cannot refund, or credit lessons missed).





What happens if Dolphin Swim School cancels swim lessons?​


We do not count the class for you. You will continue your classes as at the
last count. (i.e. If you we cancel Lesson 3, you will have another Lesson 3.)




What are your make up lesson guidelines?


Make up lessons are allowed but only ONE lesson per term as this is disruptive to our regular swimmers. If in the case, a doctor certifies that the child is not able to swim for more than two consecutive lessons, we will try and do our best to accomodate makeup lessons, but please note we are not under any obligation to do so.




Do I need to call if we miss a class due to an illness or if we're running late?


We understand families experience unexpected delays and that children sometimes get sick in the middle of the day. Lessons start and end on time and cannot be extended, however, please send an email in the Parent Portal if you miss a class.





CANCELLATION FAQ'S

What types of payment do you accept?


We accept Bank Transfers, Card Payments via POS and cash.




What is your refund policy?


No refunds or forward credits will be given once a slot has been booked and paid for (i.e. we cannot refund, or credit lessons missed).





Where can I find your Schedule?


Simple, click on the Swim Lessons tab at the top of this page... Or give us a call on +2348141376922. We'd love to hear from you today!




What is the difference between a private and semi-private lesson?


Private lessons are 1-1 student to instructor ratio. Semi-private lessons are 1-2/3 student to instructor ratio.




What is considered proper swim attire for the pool?


If a student is not toilet trained or has been toilet trained for less than 6 months, he/she must wear a disposable swim diaper and an approved cloth swim diaper to assure a double layer of protection. Swim diapers must pass the two finger test (if 2 fingers can be inserted under the elastic in the legs and waist, the swim diaper is too large and the child will not be permitted in the water). Wearing only a disposable diaper is not allowed as disposable swim diapers alone do not prevent accidents.




I need to change the date and time of my child's swim lessons. How do I do that?


Please give us a call at +2348022228642. Changes are subject to availability.




Can I register for swim lessons online?​


Absolutely! Select the swim lesson of interest and register for the class that best fits your schedule. Swimmers will need to complete a swim evaluation so we can determine your skill level and put you in the correct class.




Who teaches my children how to swim?


Dolphin Swim School is responsible for all swim lessons and trainings located at the Aquatic Center.





CONTACT US

 Telephone:  
+2348022228642
+2348141376922  (WhatsApp Only)  

FREQUENTLY ASKED QUESTIONS

Have a question? Make sure to check our FAQ's page first to see if we have already answered it.

SWIM LESSON FAQ'S

BILLING FAQ'S

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